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01-12-2020 05:22 PM
So I have been experiencing some difficulties with my laptop lately. So it only turns on with the charger attatched but the screen will not turn on period. It also seems like it's in a loop when I hold the power button the system will not shutoff unless I pull the plug I've tried the f2 button, and a whole bunch of different topics covered on the web, and I don't understand what's going on hard to tell when the screen won't turn on. Any help would be appreciated thank you. The watch battery thing was also replaced not too long ago.
01-13-2020 10:26 AM
Replacing the watch battery in a laptop is largely a waste of time, as many folks thin\k this will reset the BIOS setting and/or remove a BIOS password, and it does neither.
Most likely, the PC is experiencing a major hardware failure. You MIGHT be able to run hardware diagnostics by pressing the Esc key repeatedly and then, when the HP Startup Menu appears, select Diagnostics (usually F2) and let it run.
If that does not work, then there is nothing more you can do by yourself -- and there is nothing we can do because we HERE have no way of diagnosing or repairing hardware problems.
You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.
Since your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.
If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm
If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center
Good Luck
I am a volunteer and I do not work for, nor represent, HP