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HP Recommended
Hp 255 G5 notebook
Microsoft Windows 10 (64-bit)

Hello i have an Hp 255 g5 notebook runnibg windows 10 pro 64 bit. I updated my machines Bios after being prompted by the hp assistant software soon after installation i began observing some changes like the videos stucked at some points the problem i didn't have before and then tho touchpad mouse stopped working i followed some tutorials in the community and being surprised to see tge touchpad worked but the fix didn't last two hours this time the both the touchpand and the keyboard stopped working now even the screen doesn't work i jus receive a blinks on the caps lock key and a heavy fan i don't know what to do since I'm in an african country where there's no hp centre and I'm pretty sure my warranty has expired and i really need the machine to study right now I'd appreciate an immediate help from you guys

Much thanks

 

3 REPLIES 3
HP Recommended

Hi

https://support.hp.com/us-en/document/bph07107

EG:

Beep2015.png

First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

If in doubt please ask.

HP Recommended

Thanks 

I tried everything as you instructed but still the problem persists please help i need an immediate solution i really need the notebook right now 

HP Recommended

Hi

Well

"i jus receive a blinks on the caps lock key"

 

The point of my post was to establish the problem by the number of blinks against the table for the age of your PC.

Also you could give a few more details.  Like the SKU: for your model.

https://support.hp.com/gb-en/product/hp-255-g5-notebook-pc/10193058/manuals

 


Hopefully one of these documents will cover (and solve) your problem...
https://support.hp.com/ca-en/document/c00042629
https://support.hp.com/us-en/document/c02693833


https://support.hp.com/us-en/document/c04126730


I doubt I can help any further.

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