• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-16-2018 09:19 AM

HP Recommended
Product: HP 14SMB
Operating System: Chrome OS

Hello all,

I'm hoping someone can help me out with this issue. I work for a small school district that just received a donation of some Hp Chromebooks model #14 smb. I didn't receive any chargers for the devices, however I did end up ordering one to test before I made a big investment. The facility that had the devices wipe or powerwashed them, so when I power the Chromebook on, I get the message that Chrome OS can not be loaded. I tried the Chrome repair/recovery app with a usb flash drive, and that didn't work. Now when I try to power on the device I get a black screen like the device is shut off. The charging port shows that device has a full charge. Any suggestions on how I can recover this device? Thank you in advance!! 

1 REPLY 1

‎11-16-2018 11:25 AM

HP Recommended

I have owned Chromebooks and powerwashing should not result in the symptoms you are seeing.

Powerwashing only returns the OS to factory settings being that the OS is still there.

 

https://www.howtogeek.com/190645/how-to-factory-reset-a-chromebook-even-if-it-wont-boot/

see if any of the suggestions is useful

 

 

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.