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‎07-26-2020 10:09 PM

HP Recommended
Product: Hp Envy x360 m Convertible Model 15m-dr0012dx
Operating System: Microsoft Windows 10 (64-bit)

Trying to run the HP Cloud Recovery Tool but it errors out after about 2 hours of running with the following:

error.PNG

 

I saved the logs and attached them, but I can't for the life of me find where I can open an official HP support ticket to upload the log. Anyone have any ideas? And I can't upload the logs here either. Any help would be appreciated.

1 REPLY 1

‎07-29-2020 09:49 AM

HP Recommended

@DavyL

 

Welcome to the HP Support Community.

 

Please try a different USB Drive and try again.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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