Hp Cloud Recovery Tool wont recognize laptop id

[xxlqqkxx]

i was trying to download windows my cloud recovery tool...but it says product id is not valid...

still have 31 months warranty and it is hp elitebook 840 g8 please help me

[Paul_Tikkanen]

Hi:

Are you using the right version of the tool?

There is one for consumer class PC's and one for business class PC's.

You need the tool for the business class PC's, and you enter your notebook's serial number.

This package provides the Cloud Recovery Client for supported computer models using a supported operating system. This Client Utility enables users to download the Recovery Kit from the cloud.

https://ftp.hp.com/pub/softpaq/sp136501-137000/sp136687.exe 

I have attached the instructions for how to use the tool below...

[xxlqqkxx]

i tried as u said... but no luck... i do not use any proxy server it tels me to insert information about proxy... even when i insert product id on this web page its not valid again

http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/

thank you for trying to help me

[Paul_Tikkanen]

You're very welcome.

The website link you posted is not the right place to enter the serial number for your notebook.

You need to download and run the executable file link I posted.

That is the correct link for your notebook.

Driver - HP EliteBook 840 G8 Notebook PC | HP® Customer Support

When you run the tool, you enter the notebook's serial number, not the product number.

If you are having issues downloading the above file, I have zipped it up and attached it below.

[xxlqqkxx]

[xxlqqkxx · Accepted solution]

i made it work with lower cloud recovery tool 

2.7.1.1 Rev       Mar 23,2021