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‎05-16-2020 07:41 PM

HP Recommended
Product: 6530b
Operating System: Microsoft Windows 7 (64-bit)

Hey..

device is running on Safe Mode but not running on normal Mode..i mean windows is not starting..Shutting down suddenly on windows Startup scren..even not running Startup Rescue..

2 REPLIES 2

‎05-17-2020 06:03 AM

HP Recommended

hey again..

 

i thought that maybe device is shutting down because of overheating so i renew the thermal grease but nothing changed.. then i tried to install fresh os.. but after "Loading windows files" it is shutting down again.. now i m posting this message on safe mode with network supported..

any comment pls..?

 

tia...

 

 

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‎05-27-2020 03:14 PM

HP Recommended

@JustLifem

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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