Hp Envy Cannot Open

[melek-97]

Hi, today after using my envy x360 , i close the screen to get it sleeping mode and i put it on my bed. I think it didn't get sleeping mode, i don't know because i am new user, when i wanted to open it ,i couldn't open it and it was hot. And now still i can't open it,please help me.

[The_Fossette]

@melek-97,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• What is the exact model for your computer?
• What is the operating system you are using?
• Have you tried turning on the computer with the charger connected to the computer?
• Do you see any lights on the computer?
• Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[schildzilla]

Got a 13-ar* or 15-ds* series model? Or any other model with a 3rd generation Ryzen CPU?

[edit]

Also check this thread and maybe you also want to post your experiences there:

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyb...