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Hp Envy Cannot Open

Envy x360 13

Hi, today after using my envy x360 , i close the screen to get it sleeping mode and i put it on my bed. I think it didn't get sleeping mode, i don't know because i am new user, when i wanted to open it ,i couldn't open it and it was hot. And now still i can't open it,please help me.

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HP Support Agent
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Hp Envy Cannot Open

@melek-97,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact model for your computer?
  • What is the operating system you are using?
  • Have you tried turning on the computer with the charger connected to the computer?
  • Do you see any lights on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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Hp Envy Cannot Open

Got a 13-ar* or 15-ds* series model? Or any other model with a 3rd generation Ryzen CPU?

[edit]

Also check this thread and maybe you also want to post your experiences there:

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Overheating-WIFI-crashing-Keyb...

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