Hp Envy Fingerprint Scanner not working after Win 11 upgrade

[sthian]

Hi, I purchased a Envy 14-eb1000 from China and upgraded to Windows 11 Pro.

However after the upgrade, the fingerprint scanner is no longer working.

I tried to:

1. Update driver,

2. Update windows

3. uninstall driver then the biometric devices no longer shown under device manager.

4. download driver from hp,

5.Then i tried a fresh install on windows 11 Pro , still does not show up under device manager (click on hidden devices) and also an unknown usb device showed up as failed.

[Echo_Lake]

@sthian

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue. 

This seems like a driver limitation for Windows 11 Pro, however, you can try this driver: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-laptop-pc-14-eb1000/2100800502/sw... refer to Associated files as well. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[sthian]

Hi Echo,

Thanks for replying and helping out.

The biometric devices shows up at device manager after the driver install, however it still does not work.

Kindly see screenshot 

[Echo_Lake]

@sthian

Thank you for posting back. 

This seems to be a driver compatibility issue. As we have tried all the troubleshooting steps from our end, think this issue needs some additional technical assistance that can be better provided through one-on-one interaction with our HP Support team.

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!