-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Hp Jumpstart issue

Create an account on the HP Community to personalize your profile and ask a question
08-29-2018 06:53 AM
I had reset my windows. but after that i am not able to open Hp jump start. it's stuck on it's loading window. and gives error after that
Solved! Go to Solution.
Accepted Solutions
08-30-2018 02:16 PM
Welcome to HP Forums,
This is a great place to get support, find answers and tips to your technical queries.
The issue may occur if either the program or the OS is not working properly due to a corrupt system file, normally an OS re-installation should fix such issues, however, it depends on how the OS was reinstalled, if you haven't used the HP Recovery manager (F11) for the re-installation, please Click here for instructions on how to get it done.
If the above doesn't work due to installation using the local/retail copy of windows, I recommend you obtain the HP Recovery Media to delete all the content of the driver, re-create the partition and install a fresh copy of the OEM windows to resolve this issue: Click here to obtain the recovery media.
Keep me posted, how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
Cheers:)
Raj1788
I am an HP Employee
08-30-2018 02:16 PM
Welcome to HP Forums,
This is a great place to get support, find answers and tips to your technical queries.
The issue may occur if either the program or the OS is not working properly due to a corrupt system file, normally an OS re-installation should fix such issues, however, it depends on how the OS was reinstalled, if you haven't used the HP Recovery manager (F11) for the re-installation, please Click here for instructions on how to get it done.
If the above doesn't work due to installation using the local/retail copy of windows, I recommend you obtain the HP Recovery Media to delete all the content of the driver, re-create the partition and install a fresh copy of the OEM windows to resolve this issue: Click here to obtain the recovery media.
Keep me posted, how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
Cheers:)
Raj1788
I am an HP Employee
09-01-2018 09:12 AM
Thanks for the reply,
I'm glad to hear you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution!
Take care now and do have a great week ahead.
:)Cheers:)
Raj1788
I am an HP Employee