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HP Recommended
HP Notebook - 15-af141dx (Touch) (ENERGY STAR)

I have a 301 smart hard drive error code on my screen I haven’t backed up the data but I did a component test on the hard drive and I keep getting the error code GUQ49H-86FBH6-XD7WLK-60C7O3 

1 REPLY 1
HP Recommended

Hi:

 

If you can still get into Windows, I recommend that you back up your files onto a portable hard drive as soon as possible.

 

You will need to install a new hard drive and reinstall the operating system.

 

HP Customer Support - Service Center

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

Below is the link to the service manual.

 

HP Notebook PC (AMD)HP 255 G4 Notebook PC Maintenance and Service Guide

 

 

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