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‎06-11-2020 04:14 PM

HP Recommended
Product: Hp Notebook

I followed the instructions the hp virtual agent said to try to resolve the hard drive. I still have the failed ID number. The hp virtual assistant stated that my warranty had ended. So, what do I do now? My laptop issue is not resolved, and I would greatly appreciate any advice that can help me fix this issue. Thanks in advance.

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1 REPLY 1

‎06-12-2020 11:13 AM

HP Recommended

@Jolo7 

Sorry, but HP Tech Support (which we are NOT) only supplies assistance when  the PC is still under warranty.

 

If your drive has failed, you would need to replace it.

 

Once you have the new drive, you would need to use HP Recovery Media to restore your PC to working condition.

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



I am a volunteer and I do not work for, nor represent, HP
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