Hp Notebook "plugged in not charging" problem

[Selu_Hadu]

hii I have HP Notebook - 15-ay013dx (Touch) (ENERGY STAR). This week my laptop wont charge. it always say "plugged in not charging". i tried uninstalling MS  Ac adapter, removing the battery, etc but nothing worked. i have bios update but because it is not charging the software wont let me to restart my laptop. now my laptop cant charge at all. at first was showing "plugged in not charging" but now it shows . it shows 15 secondes red light and change to white light.  
Also i have Lenovo Thinkpad today started showing "plugged in not charging". i dont know what is the problem.

i have Windows 10  APril " ite started before april update"

battery percent 0% 

i searched for day i cant find any solution.

pls help me?

Thank you.

Edit: now went to test the Ac Adapter on the Bios by using F2 it did nto recognized the Ac Adapter it says "please plug in your Ac Adaper" somthing. But 3 Days ago it was working  and white light is showing still.

[Jeet_singh]

@Selu_Hadu,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with charging the notebook. Don't worry we'll work together to help you find a solution.

Splendid effort and fabulous description of the issue before posting. Kudos to you on that score. You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the PC before the issue started?

Have you tried to update the Bios?

Have you tried to use a different compatible charger and check if it helps?

Did this happen after a power surge or power outage?

 I would suggest here is to update the BIOS and the Chipset drivers to the latest version using the Official HP website for drivers and downloads: Click here to find it. 

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Run a battery test using F2 (during restart), if the test failed: 

Check with an alternate battery. 

HP Notebook PCs - Using and Testing the AC Power Adapter

Try to use an alternate compatible charger and check if that helps.

If the issue persists, I would personally suggest you contact our HP phone support for further assistance. 

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Selu_Hadu]

Thank you for your support @Jeet_Singh

"Have you recently made any changes on the PC before the issue started?" i have not.

"Have you tried to update the Bios?" no. i did not update.

"Have you tried to use a different compatible charger and check if it helps?" i didn't try. i have only one that came with it.

"Did this happen after a power surge or power outage?" sometime i leave it on without shut it down. when it first started if i plug in the Ac Adapter slowly it start to charging. Now what happend was i left it without shut it down for about 15 hours. When i tried to turn it on, it wont trun on because the battery was gone(empty). And then when i plugged in charge it shows red light for 15 seconds and turns to white light. it won't charge. when i turned it on shows "plugged in not charging" and battery percent 0%. 

 "I would suggest here is to update the BIOS and the Chipset drivers to the latest version using the Official HP website for drivers and downloads: Click here to find it." i have BIOS update, but the softwar doesn't allow me to restart because now my laptop wont recognize the Ac Adapter if it is pluug in. I show the next button gray.

 "Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC." i have it preinstalled. It doesnt show for update but i checked hp.com there is new update. I downloaded  the softwar and doesn't allow me to restart because now my laptop wont recognize the Ac Adapter if it is pluug in. I show the next button gray.(need to be pluuged in to update)

Also I have ubuntu boul booted. i booted it up to ubuntu it did work. 

sorry for my English.

Thank you!

[KrazyToad]

@Selu_Hadu

It looks like you were interacting with Jeet_singh, but he is out for the day & I'll be glad to help you out. I'm KrazyToad & I'm at your service. 

Please follow these steps and let me know if that helps

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter ( If Battery is Removable )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon
 

Keep me posted how it goes

Thank you 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 

[Selu_Hadu]

Krazy Toad thank you for you support. I did try that before I posted this question, but it didn't work.

[KrazyToad]

@Selu_Hadu

Thanks for keeping me posted

At this point I suggest you contact our Phone Support for Service Options

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

Thank you 🙂

[8star8]

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@KrazyToad wrote:

@Selu_Hadu

It looks like you were interacting with Jeet_singh, but he is out for the day & I'll be glad to help you out. I'm KrazyToad & I'm at your service. 

Please follow these steps and let me know if that helps

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter ( If Battery is Removable )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon
 

Keep me posted how it goes

Thank you 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 

---

Hi.  My battery charge light is constantly blinking white and charge status says "plugged in, not charging".  I test the battery's notebook (HP Pavilion - 15-ab233nl ENERGY STAR  Windows 10 64 bit) using HP Hardware Diagnostics  Windows and  HP Support Assistant. These are the results.

HP Support Assistant

HP PC Hardware Diagnostics Windows

I also use your instructions but the battery still does not charge.

The warranty status for my product is: Expired

Can you help me? Is there anything else I can do? 

Thanks.