Hp Pavilion Gaming Laptop (doesnt turn on due to windows error)

[Rashedul-Hassan]

I recently brought Hp pavilion gaming laptop, its been 3 days and its not turing on after a recent windows update. I tried to do a hp recover option but then it just gives the same error after a  while. i wanted to clean install windows 10 again but it doesnt show any drive to install it into. Can anyone please help... i m trying to contact HP but i cant get them anywhere.

[IT_WinSec]

Hi @Rashedul-Hassan

Welcome to the official HP Support forum.

You can contact HP via phone as mentioned here >> http://www8.hp.com/uk/en/contact-hp/phone-assist.html

but I think the forum (and I ) can help you.

The problem is common due to the nature of Windows 10 and they way Mother Ship M$ delivers updates to its "children". Windows 10 installs updates automatically on its own the way it decide. There are some workarounds, though.

Without further inspection, I cannot be 100% sure but there are some known issues with the latest Win 10 upgrade 1809:

>> https://www.neowin.net/news/microsoft-pulls-windows-10-october-2018-update-following-multiple-seriou...

>> https://support.microsoft.com/en-us/help/4464619/windows-10-update-history

Of course, Win 10 upgrade may also fail due to other reasons.

Anyway, your way to fix this is to perform clean Windows 10 installation

Here are instructions how to clean install/reinstall Windows 10:

Video reference >> https://www.youtube.com/watch?v=QAvFm52IjI4

Windows reinstallation / clean installation :

- You can directly download Windows 10 ISO from MS site or download >> Media creation tool from Microsoft site, create installation DVD or installation USB  and  proceed with clean installation/reinstallation.

Download:

>> https://www.microsoft.com/en-us/software-download/windows10ISO

Make sure you select the proper version (64 bit / Home or Pro) if asked.

Media Creation tool will always provide you with the latest Windows version/build - now 1803 Spring Creators Update.

- When download completes, you will need to write  the ISO image and boot from a bootable media. You will need a blank USB pendrive (min 4 GB capacity). Use the Media Creation tool.

When ready with the USB drive or with the DVD:

Please, shutdown the computer using the power button.

Insert the Windows USB thumdrive (or DVD, respectively) prepared previously

Power on the PC.

As soon as you press the power-on button, start hitting the Esc button repeatedly (like tap-tap-tap).

This should open a HP Startup Menu

Choose F9 to open Boot options. Select the USB thumb drive as a boot option.

- Follow the on-screen instructions to install Windows 10. Perform clean installation/custom installation (not repair).

Delete all existing partitions and install Windows on Disc 0 Unallocated space

 

- After successful Windows installation, install drivers taken from HP web site or via Windows Update/Device Manager >> http://support.hp.com/us-en/document/c03330139

- Make sure Windows is Activated by going to Start > Settings > Update & Security > Windows Activation

- You might want to stop some of the Windows Telemetry by using free tools such as Spybot AntiBeacon or DWS Lite

Hope this helps. Let me know how it goes

[IT_WinSec]

You may also perform hardware diagnostics (F2) to exclude any possible hardware related problems, although they are less likely on a new computer

>> https://www.youtube.com/watch?v=6JXUp43ahHA