Hp Pavilion Power 2017 - HP Accelerometer incompatible with my Windows version after system restore

[kodegear]

Hello and thank you for your time in advance.

I have a question about Accelerometer being suddenly incompatible with my windows 10 after reset to factory settings today.  I didn't have this, but many other problems before the reset. Another weird thing I noticed after the reset was that I was not able to download and install any other windows updates, but the windows 10 malicious software removal tool which is also the only thing showing on the update history window. However  I found some windows updates  under control panel - software updates section but I don't understand this because I chose reset to factory settings, and isn't factory settings supposed to like wipe the whole system clean without saving anything? Could it have saved the windows updates somewhere anyway like the recovery file? (well it had to). 

Accelerometer

I've noticed that many other people have found a fix to their problem, but for me it doesn't seem to work. Ther error message keeps popping back no matter how many times I try reinstalling it.

What I have done this far:

- I have everything updated from windows update (no updates available, checked 5 secs ago)  and HP support assistant update section.

- I have tried uninstalling driveguard and reinstalling  sp81142.exe that DavidPK suggested at  https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-accelerometer-and-Windows-10...  which doesn't work for me. 

- I have tried uninstalling driveguard and reinstalling the HP pavilion Power "specific" driveguard driver  sp81920.exe which I found from  his page https://support.hp.com/us-en/product/HP-Pavilion-Power-15-cb000-Laptop-PC/15551388/model/17310405?sk...

Thinking:

- Should I run UEFI, this is a software issue right, would running UEFI add any value to any of this?

- What might have had triggered this problem after the factory reset?

- How important is driveguard on a hp laptop? 

- What next

Again, thank you for your time. 

- Kody

[banhien]

@kodegear

Please try

 ftp://ftp.hp.com/pub/softpaq/sp83501-84000/sp83846.exe

Regards.

[CherylG · Accepted solution]

@kodegear

I doubt running UEFI would offer anything of value..may be wrong.

Not sure what triggered Accelerometor error. Sounds like it didn't actually do a total factory reset.Try updating to this version.

http://ftp.hp.com/pub/softpaq/sp83501-84000/sp83846.exe

Driveguard is supposed to park the heads of hdd in event of a drop to prevent damage.

As for what is next-I would probably do a System Recovery using F11 at power on to attempt a more thorough wipe and reinstall:

http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb

[kodegear]

Hello and thank you both for your input. 

The driveguard update didn't work so I decided to run the factory reset thru startup and it went fine and everything seems to be right as rain again. Also solved the windows update issues.

Thank you again for your time

Kody