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- HP Community
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- Hp Pavilion Power 2017 - HP Accelerometer incompatible with ...

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12-14-2017 09:24 PM
Hello and thank you for your time in advance.
I have a question about Accelerometer being suddenly incompatible with my windows 10 after reset to factory settings today. I didn't have this, but many other problems before the reset. Another weird thing I noticed after the reset was that I was not able to download and install any other windows updates, but the windows 10 malicious software removal tool which is also the only thing showing on the update history window. However I found some windows updates under control panel - software updates section but I don't understand this because I chose reset to factory settings, and isn't factory settings supposed to like wipe the whole system clean without saving anything? Could it have saved the windows updates somewhere anyway like the recovery file? (well it had to).
Accelerometer
I've noticed that many other people have found a fix to their problem, but for me it doesn't seem to work. Ther error message keeps popping back no matter how many times I try reinstalling it.
What I have done this far:
- I have everything updated from windows update (no updates available, checked 5 secs ago) and HP support assistant update section.
- I have tried uninstalling driveguard and reinstalling sp81142.exe that DavidPK suggested at https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-accelerometer-and-Windows-10... which doesn't work for me.
- I have tried uninstalling driveguard and reinstalling the HP pavilion Power "specific" driveguard driver sp81920.exe which I found from his page https://support.hp.com/us-en/product/HP-Pavilion-Power-15-cb000-Laptop-PC/15551388/model/17310405?sk...
Thinking:
- Should I run UEFI, this is a software issue right, would running UEFI add any value to any of this?
- What might have had triggered this problem after the factory reset?
- How important is driveguard on a hp laptop?
- What next
Again, thank you for your time.
- Kody
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Accepted Solutions
12-14-2017 09:39 PM - edited 12-14-2017 09:40 PM
I doubt running UEFI would offer anything of value..may be wrong.
Not sure what triggered Accelerometor error. Sounds like it didn't actually do a total factory reset.Try updating to this version.
http://ftp.hp.com/pub/softpaq/sp83501-84000/sp83846.exe
Driveguard is supposed to park the heads of hdd in event of a drop to prevent damage.
As for what is next-I would probably do a System Recovery using F11 at power on to attempt a more thorough wipe and reinstall:
http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc§ion=ccweb
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12-14-2017 09:37 PM
Please try
ftp://ftp.hp.com/pub/softpaq/sp83501-84000/sp83846.exe
Regards.
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12-14-2017 09:39 PM - edited 12-14-2017 09:40 PM
I doubt running UEFI would offer anything of value..may be wrong.
Not sure what triggered Accelerometor error. Sounds like it didn't actually do a total factory reset.Try updating to this version.
http://ftp.hp.com/pub/softpaq/sp83501-84000/sp83846.exe
Driveguard is supposed to park the heads of hdd in event of a drop to prevent damage.
As for what is next-I would probably do a System Recovery using F11 at power on to attempt a more thorough wipe and reinstall:
http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc§ion=ccweb
**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
12-15-2017 02:04 AM - edited 12-15-2017 02:05 AM
Hello and thank you both for your input.
The driveguard update didn't work so I decided to run the factory reset thru startup and it went fine and everything seems to be right as rain again. Also solved the windows update issues.
Thank you again for your time
Kody