LisaGCarreno Student
Student
1 0 0 0
Message 1 of 2
192
Flag Post
HP Recommended

Solved!

Hp Pavllion dv7 laptop black screen caps/num lock 1 blink

HP Pavillion dv7 Entertainment
Microsoft Windows 7 (64-bit)

After normal use and simply closing my laptop, it will not reboot.  I have had this happen before and was able to reboot by restarting.

 

Following various forum instructions, I've removed the battery and attempted recovery from discs several times.  I've connected the unit to my smart tv, but cannot see my computer screen on the tv monitor.  

 

What's happening now: When I turn on the laptop, the caps/num lock LEDs blink once.  There's power, but the fan seems quieter than usual.  It has been a little loud and running a little warmer recently.  The light at the power cord is white, and the light on the touch pad is on/white.  The wifi light and sound light are both red.

 

Any advice?

Lisa
1 REPLY 1
Dean Dean
Dean
8374 8231 665 3006
Message 2 of 2
164
Flag Post
HP Recommended

Solved!

Hp Pavllion dv7 laptop black screen caps/num lock 1 blink

Dear @LisaGCarreno

 

Thank you for posting in the HP Support forum.

 

Based on your description I can conclude this is hardware problem. Here you can read the official HP article about such issues >> http://support.hp.com/us-en/document/c01732674

 

It seems the processor is not working properly (not functional) and your PC needs to be serviced.

 

I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under active warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:

 

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Hope this helps.


**** Click on the button below to mark this post as an ACCEPTED SOLUTION if it helps
**** Don't hesitate to hit the THUMB-UP+ button below to say THANKS or show appreciation
I am not employed by HP Inc. **** I express personal opinion only. **** HP Expert **** I work in IT and cyber security
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation