Hp Pro Laptop Original Install CD not supplied or missing

[cprelude02]

I am helping a client deal with a damaged hard disk from an HP Pro laptop, which is almost definitely out of warranty. However, we need to install a new hard disk. Once that is done, I would like to be able to restore from the original system images that came with the laptop (over 5 years ago now). 

Is it at all possible to order these from HP? And what might be the cost? They would need to include a licensed copy of Windows 10. What information would HP to supply me with this disk?

Paul

[Paul_Tikkanen]

Hi:

What is the product number of the notebook?

The product number can be found on the same label as the serial number.

Please do not post the serial number.

[cprelude02]

HI Paul, 

Sorry for the delay in replying to your post! OK, so I couldn't see the product number anywhere on the FASCIA of laptop. I did wonder if I could find it in the BIOS? But, it turned out that I did not need to do this. I was able to format the C:\ drive from Windows recovery command prompt. Having checked the drive was now passing its dst (previously it was failing), I was able to run the HP recovery from the (Uncorrupted) HP recovery partition. So far Windows has been restored to factory setting successfully. (Oh yeah, before doing any of this, I had restored the client's online backup to a spare laptop! - So no risk of data loss when formatting C: drive. 

So now OK, don't need the disk. For future reference it would be very good to know the process for getting the disk if I do need it, and where to find the product number if it is not visible anywhere on the laptop fascia. 

Best wishes, 

Paul

[Paul_Tikkanen]

Hi:

The product number should be in the BIOS (system information screen), if there is no serial number/product number label.

In the USA/Canada, for business PC's the number to order recovery media is:  1-800-334-5144