Hp Recovery Manager not working

[Dudefoxlive]

Hi, awhile back I had to manually reinstall Windows on my friends laptop.  I left the stock recovery partition and HP Hardware Diagnostic in tact and now he is wanting me to reinstall it again.  I would like to still use the stock factory image but keep getting and error about "Can't open file : x:\sources\recovery\tools\hp\rita-tool\"  Is there any way to fix this and reinstall the stock factory image?  It would save me time in the long run.  I am fine with having to wipe the drive but would like to reinstall the factory OS if possible. 

[Barachiel]

@Dudefoxlive

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with recovery. I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 😉

Follow this document https://hp.care/2sZtgO9 and try performing a recovery from the recovery manager.

If that' didn't work, then I'd request you to contact HP's phone support team for further assistance.

1) Click on this link - https://hp.care/2moMFSc

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

Best regards,

[Dudefoxlive]

Here is the problem.  The owner of the laptop tried to use the built in reset from settings and it failed and now i am having to manually reinstall Windows again.  I want to try and restore the Factory OS for ease of use no driver problems.  If this is not possible to fix then i am going to wipe the drive completely and remove the factory images as they would be useless to me.  

[Barachiel]

@Dudefoxlive

Thank you for responding,

It's great to have you back 😉

If the in-built recovery partition is not working, then you may contact the phone support team and get a copy of the recovery kit, which will have the operating system installation files, required drivers and all the software's which came with the computer at the time of the purchase. 🙂

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

Best regards,