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‎03-09-2019 08:59 AM

HP Recommended
Product: Pavilion 15-au010wm
Operating System: Microsoft Windows 10 (64-bit)

 

Annotation 2019-03-09 105519.jpg

HP Support Assistance app not functioning, Already followed advise from HP virtual support and uninstalled, rebooted , reinstalled and rebooted. Issue still continues. What can be done to get it up and running? 

3 REPLIES 3

‎03-11-2019 06:33 PM

HP Recommended

@demfamily 

You uninstalled HP Support Assistant (HPSA) and rebooted, and then reinstalled it?  What did you reinstall it FROM?

 

The latest HPSA download is here:  

http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html#.VhKKXD720-V



I am a volunteer and I do not work for, nor represent, HP
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‎03-12-2019 03:57 PM

HP Recommended

Hi thanks for your reply. Yes that is where I downloaded the HPSA. Not working.  

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‎03-13-2019 10:18 AM

HP Recommended

@demfamily 

I was hoping that would work, but since it did not, then evidently other HP infrastructure components are missing, also.

 

So. how old is your PC?



I am a volunteer and I do not work for, nor represent, HP
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