• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-03-2020 08:39 PM

HP Recommended
Product: Hp laptop 15-db0066wm

I’m not sure what happened or what my son did to the computer. He gave it to me and it had a message that said the selected boot device failed. Now when I select F2 the HP BIOS application selected is corrupt or missing. Please install the application and try again. BIOS application error (501). 

2 people had the same question
3 REPLIES 3

‎04-09-2020 10:03 AM

HP Recommended

@Crystal26


Welcome to HP Community

 

I have gone through your Post and would like to help

 

We could try a BIOS Rollback since the BIOS seems to be corrupted

 

  1. Turn off the computer, and then connect the power cord.

  2. Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.

    Keyboard highlighting the key presses for BIOS recovery

  3. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.

    • If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature 

If the issue persists try to Recover the BIOS using a USB recovery drive. Please refer to this Link: https://support.hp.com/in-en/document/c02693833

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No

‎04-09-2020 12:31 PM

HP Recommended

Please help me

My laptop is not start i tried all of this Procedures.. My problem stared when i update my bios then pc starting to restart and then it will remain black....what should i do now?

I try to boot bios like windows key+B key..but it just keep blink on caps lock and nothing happen.

I changed laptop memory, cmos bettery and try to uldate by usb pen drive and finnaly i connect by hdmi cable with a monitor but not works... What should i do now i am in quarentine and all the shops and service center are closed.. I need to sollution it badly..please help me

Was this reply helpful? Yes No

‎04-13-2020 09:29 AM

HP Recommended

@Crystal26

 

Unfortunately the only option left would be to contact HP Support for Service Options since you already tried all the required troubleshooting steps

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.