Hp chromebook 14 : Chrome Os Missing or Damaged

[Tstechtalk]

I turned up my chromebook and saw Chrome Os is Missing or Damaged. (Please install a recovery USB or SD card. 

I have followed the steps here: https://support.google.com/chromebook/answer/1080595?hl=en&vid=0-1089548268512-1542229795929 but it did not work,

in the past that link above has solved it but now it will not work.

Please help me out i have tried so many tips i fornd online but it will not fix my chromebook.

[Echo_Lake]

@Tstechtalk

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

I understand that you are in need of support, need not worry I'll be glad to assist you.

Appreciate all your time and efforts.

I suggest you Reset your Chromebook to factory settings, use this link: https://support.google.com/chromebook/answer/183084?hl=en for factory setting.

Do get back to me as I have a few more tricks up my sleeve, 

As we will follow up to ensure your concern is resolved,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

Cheers:)

[Tstechtalk]

i have tried that and it did not work, 

[Echo_Lake]

@Tstechtalk

Thank you for posting back.

I appreciate your efforts to try and resolve the issue and to help you out, I'm sending out a Private message with the reset instructions,

Please check your Private message icon on the upper right corner of your HP Forums profile

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

[Tstechtalk]

ok thank you, i will check it now 

[Echo_Lake]

@Tstechtalk

Thank you for posting back. 

Work on it as per your convenience and please feel free to contact us here anytime you need any further assistance.

Cheers👍
Echo_Lake

[faiwong]

I got the same issue on my 11 G6 EE, the memory retrain method cannot solve, and 90% of the time it showed the Chrome OS is missing message, but I found a workaround.

Keep pressing and releasing on the power button for around 10 times, it will boot then, after booting up, it works normally until next power off. I am sure it is something wrong in the coreboot or firmware but not the hardware itself.

[Echo_Lake]

@faiwong

Thank you for joining HP Forums.

I'll be glad to help you 🙂

I see that your experiencing issue with Chrome OS and getting an error message "Chrome OS is missing"

If your computer displays the error message Chrome OS is missing or damaged, you might need to perform a system recovery.

Firstly let's perform Powerwash:

Note: A factory reset erases all the information on your Chromebook's hard drive, including all the files in the Downloads folder.  (Before you reset, make sure to back up your files)

Steps to perform Powerwash:

• Sign out of your Chromebook.
• Press and hold Ctrl + Alt + Shift + r.
• Select Restart.
• In the box that appears, select Powerwash Continue.
• Follow the steps that appear and sign in with your Google Account.

Here is the step to Reset your Chromebook to factory settings: Click Here

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum.  Have a great day!

[faiwong]

Tried all methods found here and on internet including recovery, powerwash and memory retrain, cannot solve the issue, I am sure there is a bug in the bootloader causing this behaviour, looks like my repeated tapping on the power button did the magic and bypassed / changed something during bootloader and started the OS correctly.

Hope this will be fixed in further release.

[Echo_Lake]

@faiwong

Thank you for posting. 

I appreciate your efforts to try and resolve the issue. That's a good trick "tapping on the power button " fixed the issue. 

Thanks for taking the time to provide me with this response. Is there anything else I can help you with the answer?

Keep me posted for further assistance.