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Charger light is white so it’s charging. Went to kitchen to fix dinner came back and thought the thing had just timed out. Wouldn’t turn back on so plugged it in. Now charger light is white like I said but no sound or it starting up and screen is just black. Have already tried the hard reset. Baffled and have essays due. 

2 REPLIES 2
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Hi@Sophiewophie, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps from the document:-

 

Chromebook Is Not Charging or Does Not Turn On

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

HP Recommended

Greetings! 

  

This message is from the HP Support team, 

  

Just needed to know if all your queries were resolved? 

  

If not, I could help you get there. 

  

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

  

Have a great day ahead! 

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