Hp doen't want to cover build quality issues and screen issue

[ptaku007]

For the past few months, I have been encountering problems with the display and the foot that supports the laptop's display when closed. The matrix has rough places that can be felt when writing with a stylus. When the sun is shining, you can see dark spots and lines. The screen was wiped with a clean microfiber cloth, as described on the HP website. The right display leg has sunk halfway into the laptop casing. This defect is easy to notice because the laptop screen is tilted to the right when closed.

The screen feet sinking is common issue btw
I texted it today to hp support, and they denied the repair for both the screen and feet. Right now I have $1000 peace of junk that has bad visibility and factory build issues. What can I do to get the warranty repair that I should have.

Here is the screen photo. It wasn't spilled with water or any other substance.

[A_Gayathri]

Hi @ptaku007, 

Welcome to the HP Support Community

I understand you are facing an issue with your Display issue. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support

[ptaku007]

Hi, I have contacted my local devision of hp support and they have allready helped me out. Still thanks for help. 🙂

[Irfan_06]

Hi @ptaku007,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop hardware and may need repair.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support