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HP ENVY dv6-7380er Notebook PC
Microsoft Windows 10 (64-bit)

Hello everyone! I kind of dumb, when it's come about electronic. I have issue, my notebook during reboot, my notebook turned off and now if i try to turn on, caps lock blinking 2 times. As i understood from internet, its about bios problem, so i tried press Windows+b (v) it didn't help. So I decided to download bios update from hp site to usb, but it doesn't have my windows 10, only 8 and 8.1. What should i do? Thanks in advance, and sorry for my English 

1 REPLY 1
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@Sting588

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • When was the last time it worked fine?
  • Did you make any changes to the settings of your PC prior to the issue?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and    Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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