Hp envy x360 won't unlock and stuck on the lock screen

[Lghb0159]

I cannot get my laptop to unlock. When I tap the screen all that pops up is the time, date, WiFi, and charging bar. Anyone ever experienced this and if so how can I fix it? I got my computer on black Friday and haven't used it that much.

[Jeet_singh]

Hi @Lghb0159,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with the computer not booting after the recent update. Don't worry I'll do my best to help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Did it happen after a recent software update or Windows update?

Have you tried to run any test on the computer?

Are you able to boot the computer into the Bios?

If the issue started recently after the update, where the screen goes black after the login screen and stays for sometime and then loads the regular screen,

I would suggest you try these steps here: 

1. Press the Windows and R key together to open the run command box.

2. Type msconfig and press enter.

3. Go to the services tab and Uncheck or disable App Readiness. Refer to this image: 

4. Click on Apply and click on OK.

5. Restart your computer.

If the PC is not booting into Windows, let's try these steps here:

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

   If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

For more assistance, please follow the steps suggested in the support document for - HP Notebook PCs - Computer Starts but Screen Remains Blank (Windows 10, 😎

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[CJ70]

I have not done a recent update.  I see the white bar to enter my PIN but cannot enter anything.  Message said I needed to remove screen lock.  I did a hard reboot but nothing changed.