Hp issues

[Patrice1976]

Hi I am having problems with my stream laptop it does not have a CD room or takeout battery the problem that I am having is that it is stuck on no bootable device found or operating system boot mode change and I'm not sure what I'm supposed to do I went out and bought a hard drive but it's still saying the same thing.

[WAWood]

@Patrice1976 

You should not have done that; instead, you should have come here first -- because the Stream does not have a hard drive.  Instead, it has a memory stick configured to function as a drive -- and it is not a customer replaceable unit.  So, you  wasted your money.

To replace the "drive", you would need to take the laptop to a repair facility that can remove it without damaging the laptop and you would have to buy an eMMC stick to replace it.

But before you do that, you need to use the HP CLoud Recovery option below to create a USB stick that can then be used to restore your laptop to working condition:

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205

[Patrice1976]

Thank you