-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Hp laptop administrator or power on password not working

Create an account on the HP Community to personalize your profile and ask a question
04-20-2016 02:41 AM
Solved! Go to Solution.
Accepted Solutions
04-20-2016 02:48 AM - edited 05-03-2016 02:20 AM
HI,
Use the below code to reset
33749995
You can:
1. Use the unlock code you generated to enter the BIOS
2. Disable all passwords that are enabled in the BIOS's security menu.
3. If asked for current password - type the unlock code
4. For new password, just press ENTER key
5. Repeat the same for verify password column.
Mahemac
--Say "Thanks" by clicking the Kudos (purple thumbs up icon in the lower right corner of a post)
--Please mark the post that solves your problem as "Accepted Solution"
, I am speaking for myself and not for HP and I am not an HP Employee.
04-20-2016 02:43 AM
Hi,
At the password screen, hit enter 3 times and you should receive a 'halt code' - post back with this code.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
04-20-2016 02:48 AM - edited 05-03-2016 02:20 AM
HI,
Use the below code to reset
33749995
You can:
1. Use the unlock code you generated to enter the BIOS
2. Disable all passwords that are enabled in the BIOS's security menu.
3. If asked for current password - type the unlock code
4. For new password, just press ENTER key
5. Repeat the same for verify password column.
Mahemac
--Say "Thanks" by clicking the Kudos (purple thumbs up icon in the lower right corner of a post)
--Please mark the post that solves your problem as "Accepted Solution"
, I am speaking for myself and not for HP and I am not an HP Employee.
04-20-2016 02:48 AM
Hi,
Enter: 33749995
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
04-20-2016 03:26 AM
Hi,
Can you explain this a little further - if the code did not work, how did you bypass the power on password?
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
04-20-2016 03:30 AM
04-20-2016 03:55 AM
Hi,
First of all, the code I supplied will have removed the requirement for a power on password entirely - there's no need to enter the bios or do anything else.
Regarding your log-on password, there is a general policy on the Forum not to provide methods to bypass Windows log-on passwords, however a local computer shop would be able to do this for you.
Another option, if all your personal data etc is backed-up, would be to reset the notebook to its 'Factory Condition' and then set it up from the beginning – if you don’t have your Recovery Media, the notebook will have shipped with a Recovery Partition which can be accessed at boot - ie shutdown the notebook, then start tapping away at f11 as soon as you power on.
A full guide on this can be found on the following link.
http://support.hp.com/us-en/document/c00006110#!&AbT1%3Fjumpid=hpr_r1002_usen_link1
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP