Hp laptop is stuck on narrator and my keyboard is not working

[Kcg112087]

Well my laptop is stuck at ease of access with narrator on and keyboard not working to get in to it idk what else to do I need help

[Kcg112087]

I got into it but I still can't use the keyboard it's not working at all.. not sure what else I can do to get into it where I can use my keys again

[Kcg112087]

My keyboard quit working I can't type anything at all no buttons work at all what can I do... the ease of access is still on and can't get it off

[IT_WinSec]

After you got into the recovery mode, did you actually complete System Restore ? Did you revert to a previous state where the keyboard was working correctly ? You don't need a keyboard once you load to System Restore, only a mouse/pointing device.

If you pressed Esc or F11, this would mean the keyboard buttons actually work, it was (is) something in Windows

[Kcg112087]

I can't even push the esc or f11 button the buttons do not work at all..

[Jeet_singh]

Hi @Kcg112087,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!

I understand you are having issues with the keyboard not working on your HP notebook. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you tried to connect an external keyboard and check if that works?

If the external keyboard works, I would suggest you try to uninstall the keyboard from Device manager and then restart the PC, this would actually look for the drivers automatically and install it.

If the external keyboard does not work, I would personally suggest this could be a possible hardware failure. I would recommend you contact our HP phone support for further assistance.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,