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HP Recommended
Hp 14-fq0013dx
Microsoft Windows 10 in S Mode

After bios update laptop starts with checksum error, restart to load default bios defaults, after restart admin password is requested, first of all if default bios settings were set wouldn't that wipe all of that out, I tried using my admin password but it does not accept as right password it it should have accepted my password but if it did load bios defaults it should not be prompting me for anything correct, this is driving me nuts. I have tried everything I know to do except run bios update from thumb drive/USB drive nut if I can't get into the bios to set boot from USB drive its not going to boot from the USB drive so attempting that would be a waste of time right

1 REPLY 1
HP Recommended

Hi @Mat66, Welcome to the HP Support Community.  

 

Apologies for all the inconvenience

 

Don't worry as I'll be glad to help, 

 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

 

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.