Hp laptop problem, there is orange light when charging and wont turn on

[ZaraAbdulla]

When plugging in the charger, there is orange light now (there was always white light when i changed it) and it wont turn on. Please help me 😞 what can i do? I tried charging it for hours, But still nothing 

[praveen196]

@ZaraAbdulla Welcome to HP Community!

I understand that you are facing issues with laptop charging.

Have you tried with a different adapter or different wall outlets?

Please perform the adapter test and check.

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Adater and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

If the test is passed, Please try the below: 

Steps to uninstall the ACPI drivers 

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers. 

Then restart the computer and check again. 

Link for battery testing and calibration 

Also, update the BIOS.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[ZaraAbdulla]

Hi  thanks for the reply, i pressed the f2 button as you said, but it didn’t work. The computer doesnt start or anything. There is just orange light when i try to charge it. 

[praveen196]

@ZaraAbdulla

I understand your concerns.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!