Hp laptop turned off during factory reset and now it’s a gray screen when turned on

[Clueless77]

I went to factory reset my pc and one of the kids I was baby sitting wanted to play and turned off the  laptop and now when I open it it’s just a gray screen no logo no curser just a gray screen and f11 opening recovery does not work but f10 opening the bios thing works but I don’t see useing that useful plz help I need this pc to work

[WAWood · Accepted solution]

@Clueless77

Interrupting a factory reset is one of the WORST things you can do to a PC, and now that you have done that, it is extremely unlikely that you can get it back working easily.

What MIGHT work is something known as HP Recovery Media -- and that will completely erase and rewrite the entire hard drive.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.
In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.
You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers
Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.
Or, if you prefer, you can do the same by contacting HP Customer Service:
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800)474-6836
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However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
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If HP no longer provides Recovery Media for your model, another site you can check is: http://www.computersurgeons.com
When you get the media, if it is a USB stick, insert it into your PC, pressing F9 to get a Boot menu, then select the External USB Hard Drive to boot from it.

[Clueless77]

Thank you for ur help and support my friend has a windows 10 recovery usb and he is gonna let me use it. But thank you and others who come here will be happy to see ur solution works!