Hp laptop win10 stuck at the start screen resolved

[Amiri1]

Hi ! I need your help.

Hp 255 G5 stuck on the start screen.

Sometimes freezes on the screen that says preparing automatic repair, sometimes like in the picture. I can't boot with usb. Could it be the SSD ?

Resolved: it was the RAM

[Lil_Boy_Blue]

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

AND/OR - Windows Logo key + Ctrl + Shift + B
(This key sequence actually restarts you graphics drive(W10 only).)

AND/OR - If you’re using multiple displays, try projecting video to a different monitor.
Press the Windows Logo key + P, select a display, and then press Enter.

[Amiri1]

Thank you @Lil_Boy_Blue  for your answer but none of them didn't work !

[Lil_Boy_Blue]

Hi

So the 4 minute short test failed to run?

Therefore you should run a full diagnostic.

[Amiri1]

I did the full diagnostic test here are the results and same problem