Hp laptop

[Dcooper10]

I was doing a system restore on my laptop. It went into reinstalling windows and my internet connection dropped. Now it is stuck in a loop of shutting off, restarting, showing the screen for windows install at 64%, then shutting off, then restarting. I don't knowbwhat to do to stop this. 

[VikramTheGreat]

Hi @Dcooper10,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It sounds like your HP laptop got stuck in a Windows installation loop due to the internet dropping mid-process. This issue occurs when Windows can't complete setup and keeps rebooting at a specific percentage (like 64%).
 

Here’s how you can try to fix it:
Option 1: Force Boot into Recovery Mode

1. Interrupt the Boot Process:
   • Turn on the laptop.
   • As soon as the HP logo appears, hold the power button to force a shutdown.
   • Repeat this 3 times. On the 4th boot, Windows should enter Recovery Mode.
      
2. Choose “Advanced Options” > “Startup Repair”:
   • If Startup Repair works, it may fix the loop.

Option 2: Use a Bootable USB to Reinstall Windows

If Recovery Mode doesn’t appear:

1. Create a Windows 11 Installation USB:
   • On another PC, go to Microsoft’s Media Creation Tool.
   • Download and create a bootable USB (at least 8GB).
      
2. Boot from USB on Your HP Laptop:
   • Insert the USB.
   • Turn on the laptop and press Esc repeatedly, then F9 to open the Boot Menu.
   • Select the USB drive.
      
3. Choose “Custom Install”:
   • You can choose to install Windows fresh (this will erase data) or try a repair install.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat