Hp laptop

[cguerra93]

i left my hp laptop over night in my car when i took it out in the morning the screen was black there was no lighting i could not see anything it would not turn on when i plugged it in the charging light would turn on but that was it 

[zoey7886]

@cguerra93, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Laptop! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Environment Letting Issue: Leaving the laptop in a car overnight can expose it to extreme temperatures, either hot or cold, which can affect its functionality. Ensure the laptop is at room temperature before further troubleshooting.

Hard Reset:

• Disconnect the laptop from any external devices and unplug the charger.
• Remove the battery if it's removable.
• Press and hold the power button for about 15 seconds.
• Reinsert the battery and plug the charger back in, then try turning it on.

Check for Display Issues:

• Connect your laptop to an external monitor to determine if the issue is specifically with the display.
• This can help identify if the laptop itself is functioning but the built-in screen is not working.

Battery Check:

• Ensure the battery is charged. Connect the charger and check if any indicator lights come on, suggesting it's charging.
• If the laptop powers on without the battery, but not with it, the battery might need replacing.

Power Source and Adapter:

• Verify that the charger and power outlet are working correctly.
• Try using a different charger if available.

Inspect the Device:

• Check for any visible damage on the laptop, such as screen cracks or port damages that may have resulted overnight.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,