Hp laptop

[megha460]

I forget my password and I will not enter to my laptop 

[Hawks_Eye]

Hi @megha460 

Welcome to the HP Support Community! 

  

Thanks for posting your query! We're here to help you get back up and running.

I’m really sorry you’re locked out of your HP laptop. I’ll help you get clarity before we move forward with any recovery steps.

To understand what’s happening, could you please confirm a few details:

What does the screen say when you try to log in?
 

Is it asking for a Windows login password, a PIN, a BitLocker recovery key, or a BIOS/Power-on password?

Did this start after a recent update or change?
For example, did you:

• Install a Windows update
• Change your Microsoft account password
• Reset your laptop or reinstall Windows
• Enable any security features like BitLocker or BIOS protection

Are you using a local account or a Microsoft account to sign in?
(If you usually sign in with an email address, it’s a Microsoft account.)

Once we know exactly which password is being requested and what may have triggered the issue, I’ll guide you through the right steps to regain access. You’re doing everything right by asking early—I’ll stay with you until it’s resolved.

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.