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‎02-08-2025 01:19 PM

HP Recommended

I have an HP 5103 mini which I reset to factory settings and now, the login screen states "Other User" and asks for username and password.  I cannot login

1 REPLY 1

‎11-03-2025 04:32 AM

HP Recommended

Hello Joansmark ,

 

Thank you for reaching out. Regarding your query on HP 5103 mini which I reset to factory settings and now, the login screen states "Other User" that you’re experiencing.

 

Kindly review the instructions as below :

- Were there any hardware or software changes recently 

- Share more details of the Operating system installed on the system

- We at HP do not encourage using 3rd party accessories or devices , hardware upgrades unless advised in any form of hp documentation

- Find all relevant guides and drivers from the support page here on best effort basis with the limited details that we have about the device  -

https://support.hp.com/nz-en/drivers/hp-mini-5103/4256301

https://support.hp.com/in-en/product/setup-user-guides/hp-mini-5103/model/4256203

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

https://support.hp.com/za-en/document/ish_4511095-4511141-16

This will help us narrow down the cause and suggest the best fix

I am an HP Employee. Although I am speaking for myself and not for HP.
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