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‎02-20-2020 04:36 PM

HP Recommended
Product: Hp notebook laptop
Operating System: Microsoft Windows Vista
My laptop is saying primary hard disk self test 1 through 7 failed how do I fix this
1 REPLY 1

‎02-20-2020 05:18 PM

HP Recommended

Hello, this is indicating your hard drive need probably to be replaced.. Can you boot your computer?? 

If yes, I recommend to you to begin by backup all your datas, and use HP Recovery Manager for create the DVD Recovery if never created. 


If don't boot, do you need to recover datas before replace the drive?? 

If you need help for replace the drive please tell us the Product Number (P/N) from your PC.
If you need help for find this please check this document: https://support.hp.com/us-en/document/c03754824

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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