• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
OMEN 15.6 inch Gaming Laptop PC 15-ek1000(2B1K2AV)
Microsoft Windows 11

My laptop: https://support.hp.com/lt-en/document/c07209122
I am trying to clean install windows 11 from USB bootable but when I get to the partition section I see this.
1.jpeg
My laptop has intel optane memory maybe that's why it just shows the 27 GB?
I looked online and it asked me to load drivers. I have tried every driver I could find, on intel and hp drivers websites. None of the VMD drivers are supported and I could find a few drivers that support but then I get the following error when installing the driver.
2.jpeg
Below is a screenshot from my BIOS
3.jpeg
I have now given up and I am looking for a solution. Any help would be greatly appreciated.

2 REPLIES 2
HP Recommended

@sharudu 

 

The specs of machine shows it has 512 GB Intel® PCIe® NVMe™ M.2 SSD that means you have Optane 32GB and 512GB normal drivr on ONE physical drive. Normally Windows should be on 512GB (drive C:), not on Optane. Did you disable the relationship between them ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

I haven't done anything like that. I also cannot boot up my windows. When I boot up without USB I get this error.

4.jpeg
It all started when I decided to clean install windows because I was continuously getting BSOD. That's when I booted Windows on USB using another laptop and wanted to reset my system.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.