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HP Recommended
Boat

Hp pavilion does not turn on , new battery installed 

1 REPLY 1
HP Recommended

Hi @Lynn20221 

 

Welcome to the HP support community.
 

Try these steps

 

Here are some ways to recover the BIOS on an HP laptop: 

 

Use a key press combination 

 

Turn off the computer and connect the AC adapter 

Press and hold Windows + b 

Simultaneously press the power button 

After 2–3 seconds, continue to press and hold Windows + b but release the power button 

 

If your HP Pavilion 14-dvl won’t turn on even after installing a new battery, here are some troubleshooting steps to try:

 

1. Perform a Hard Reset

  1. Power Off: Ensure the laptop is completely off.
  2. Disconnect Power: Unplug the charger.
  3. Remove the Battery: If it's removable, take out the new battery.
  4. Drain Residual Power: Press and hold the power button for about 15-20 seconds.
  5. Reconnect Power: Reinstall the battery and plug in the charger, then try to power on the laptop.

2. Check Charger and Power Connection

  • Ensure the charger is working correctly. If possible, test it with another compatible HP laptop.
  • Look for any damage to the charging cable or port.

3. Inspect the Power Button

  • Make sure the power button isn't stuck or damaged. Sometimes, debris can get lodged around it.

4. Try Booting Without the Battery

  1. Remove the Battery: With the laptop unplugged, remove the battery.
  2. Plug in the Charger: Connect the charger and try to power on the laptop without the battery.

5. Connect to an External Display

  • If you suspect the laptop may be turning on but not displaying, connect it to an external monitor or TV to see if it displays anything.

6. Check for Indicator Lights

  • Look for any LED indicators when pressing the power button. If there are no lights at all, it may indicate a power issue.

7. Remove External Devices

  • Disconnect all external devices (USB drives, external monitors, etc.) and try to power on the laptop again.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

Raj2111
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.