Hp pavilion crash after hdmi input

[Maartje87]

After I tried to connect an external monitor to my hp pavilion laptop with a vga to hdmi piece in my hdmi input, my laptop screen went suddenly black. My music kept playing, but my laptop did not respond. I tried to shut is off, but the powerbutton light stays on. Now the charging light also doesn’t go on, after I plug in the laptopcharger. After an hour the powerbutton light is still on, even after several tries to turn my laptop of. My laptop is also stil a bit warm (not hot, but as it always warms when my laptop is on)

how do I fix my laptop?

[sandytechy20]

@Maartje87 

Welcome to the HP support community.

I understand that you are trying to connect the external monitor, I am glad to assist you.

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

• HPSA will automatically search for all the latest drivers for your Notebook
• Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
• 
• Click Check for updates and messages to scan for new updates.
• 
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

• Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available.

Refer to this HP document for further assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.