Hp pavilion entertainment dv4

[Kristyashley]

I have my daughters old laptop the hp pavilion entertainment pc the dv4 and it wants an administrative password and I don't know what it is and she doesn't remember. How can I reset it?

[visruth]

Hi,


When you enter an incorrect password 3 times, you should receive halt code.

Please post back with that code.


Regards

Visruth

[Kristyashley]

I entered the wrong password several times and all it says is username or password is incorrect. Password hint is: nyen. That's all it keeps giving me

[visruth]

Hi,

What was the installed operating system?

What is the exact model name? Can you post a picture of the screen you're seeing?

I suspect you have Local user account - password protected. If so, all I could offer is to factory reset the laptop using built in Recovery partition. Else if you've forgot Microsoft account, you could change it (forgot password option) through web and then gain access.

You could salvage all the data from the hard drive by taking it out of the HDD bay inside the laptop, then connect to another PC using USB connection.

Regards

Visruth

[Kristyashley]

Hp pavilion dv4 I don't know how to post a picture on here but there's a guest account and I can't do hardly anything on there as it says I need to be an administrator to do things. Then there's Ashley acct and it needs password and every time I put a password in it gives me password hint is nyen and then a choice to switch user everytime

[visruth]

Unfortunately only solution I could offer is factory reset the notebook after salvaging the data as I mentioned before.

You've not answered several queries about your product.

[Kristyashley]

Sorry my 5 yr old wants attention all the time. The operating system is windows 7. I don't know how to reset it otherwise I would do it. I appreciate all your help! Thank you

[visruth · Accepted solution]

Hi,


Follow this instruction: http://support.hp.com/in-en/document/c01867418

Hope you don't have any important data to be saved. You might want to copy it to another PC in case you've.


Regards

Visruth

[Kristyashley]

Thank you

[visruth]

You're welcome!