Hp pavilion g6 battery dead and not charging, battery light flashes silver and amber

[Forthesoulblog]

Hi,

my notebook was all fine. I left it on whilst I slept by accident and when I tried to use it that morning it was dead.

I can not turn it on and there is not light on the turn on button. When charging it with the battery pack in it flashes silver then amber and repeats. If I take it out and charge on own it shows a constant silver light but still will not turn on.

I have held the on button for 45 seconds at times and once the in button flashed nothing happened. I’ve tired holding the on button for different times. It nothing will work. 

Ive left it to charge with the battery pack in over night but still will not turn on. 

The laptop was bought second hand and I’ve had it for 9 months.

Im a student and I can’t afford to buy a new one so please can anyone help me!!

Thanks 

[Echo_Lake]

@Forthesoulblog

Welcome to HP Forums,

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that the HP Pavillion G6 notebook PC is not powering on, Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Have you tried using the computer without the battery?
• Have you performed Windows update on your PC?

Also, let's try hard reset troubleshooting steps once again and check: 

1. Disconnect all peripheral devices and remove all USB devices and SD media cards.

2. Disconnect the AC power adapter, remove the battery, and then press and hold the power button for at least 15 seconds to drain all residual power and restore default startup settings.

   NOTE: If your computer has a sealed battery that cannot be removed, then perform a forced reset as shown in the HP support document, HP Notebook PCs - How to Power Reset Your Laptop.

3. Reconnect the AC power adapter (but do not insert the battery), press the Power button, look for glowing lights near the caps lockand num lock keys, and listen for sounds of a fan or other moving parts turning.

If the computer starts normally after performing a hard reset, you are done troubleshooting. Otherwise, select the symptom below that best describes your issue and perform the troubleshooting steps provided.

Keep me posted,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

[Forthesoulblog]

I have attempted those fixes, no result as of yet.

When the laptop is plugged in with no battery, the laptop does not boot, but shows a silver light as if it is charging (I have left it to charge, still will not turn on) and when the battery is plugged in and it is charging, the light by the charging port (HP Pavilion G6) goes from white, to orange, then off and repeats this cycle and again does not charge.

The laptop top is completely dead and will not turn on at all.

[Raj1788]

@Forthesoulblog

It looks like you were interacting with @Echo_Lake, but he is out for the day & I'll be glad to help you out. 

I'm Raj1788 & I'm at your service. 

I would recommend you to try the steps below and check if it helps.

Try updating the BIOS and chipset drivers on your PC and check if it helps.

Update the BIOS using this link. Click Here

Also, update the chipset driver using this link. Click Here

Check if the pin inside the DC or charging port is bent or broken.

Please perform below-shown steps to resolve the issue:
Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get reinstalled automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon

Also, Try performing a hard reset on your laptop and check if it helps.

Please Shutdown the Notebook
Please remove the Battery and unplug the Power Adapter
Press and Hold the Power Button for full 1 Minute
Go ahead and put back the Battery and connect the Power Adapter
Look for "Plugged In Charging" message on the Battery icon.

Refer this article to further troubleshoot battery issues with your laptop. Click Here

Also, try running a battery test on your PC and check if the battery is functioning correctly.

You can run a battery test on your PC using the HP support assistant. Refer to this link for more information: https://support.hp.com/in-en/document/c03467905

Also, you can run a system diagnostics test from F2 reset this article to know more information. Link: https://support.hp.com/lt-en/document/c03467259

Let me know how it goes!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Forthesoulblog]

Hi as I mentioned I cannot get onto the laptop as there is no charge, and it will not charge.

[Raj1788]

@Forthesoulblog

I have sent you a private message, to contact HP Phone support depending on the product that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!