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‎01-19-2020 12:44 PM

HP Recommended
Product: Hp pavilion gaming laptop 15-cx0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hello, I’ve had my laptop for over a year which is a Hp pavilion gaming laptop 15-cx0xxx, and recently when I unplug my laptop it instantly dies, I’ve been having the error primary (internal) battery (601) show up 

and went through system diagnostics and this is what showed up when I used system tests.

8EEC3776-2988-4467-B8F1-665A400DE1AE.jpeg

 I don’t know what to do, do I need to replace my battery? And if so, where can I get a battery replacement?

 

1 REPLY 1

‎01-19-2020 03:30 PM

HP Recommended

Hi:

 

Run the failure code through the online diagnostics tool at the link below...

 

https://hpcsgen.hpcloud.hp.com/eas-portal/

 

Your sreenshot seems to indicate the primary battery has failed and needs to be replaced.

 

Below is the link to the parts list for your notebook.

 

http://partsurfer.hp.com/Search.aspx?searchText=4PY21UA

 

The battery is part number L08855-856.

 

Unfortunately, it seems the part is on back order on the HP parts store.

 

https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=BB20701ED84A4146B22CCC97014B3B82&SearchIn=P...

 

Here is the link to the service manual where you can find the battery removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05985643

 

There are some sellers on eBay that claim to have the genuine part for sale.

 

https://www.ebay.com/sch/i.html?_from=R40&_nkw=L08855-856&_sacat=0&_sop=15

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