Hp pavilion plus 14 ey0789au display damaged by hp engineer

[Manasranjan16]

Complain number case I’d Edited

My laptop, which was only slightly damaged, has now been severely compromised following a recent service visit. An HP engineer came to replace the panel under the Accidental Damage Protection (ADP) plan, but instead of resolving the issue, he has caused significant additional damage.

It appears that providing misleading information may be a recurring practice within your team. Contrary to your claims,  Since July 9th, 2025, I have only received templated emails stating that your team is “dedicatedly working to resolve my issue within 24–48 hours.” I am unsure how your internal clock functions—perhaps in your system, one hour is equivalent to one day.

Due to this extremely poor service, my laptop is now in critical condition. The display is damaged, the microphone is non-functional, and the laptop is completely inoperable. For a device worth nearly ₹1,00,000, the support experience has been deeply disappointing. At this point, it feels like I would have received better service had I purchased a ₹20,000 laptop.

The visiting engineer has unfortunately caused more harm than good, leaving my laptop in worse shape than before.

Thank you for your response. I will now wait for another "24–48 hours"—though, based on past experience, I assume this could mean a week, a year, or even longer.

The TVS electronics is the main culprit for all these things.

[VikramTheGreat]

Hi @Manasranjan16,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I am very sorry to hear about the trouble you are facing related to the microphone and display issue. I was checking the case and noticed that, in one of the conversations, the support team had tried reaching you on 23rd, and its mentioned they could not reach you, and another attempt would be done by the team, i would request you to please wait for the team as on a priority the team is try to check and get all the help, I would request you to wait for a day or once reach the support team so they can help in getting the assistance to clear the issue.

Once you reach them, and if you still have an issue, we request that you let us know so we can check on the case and try to get more help.

Keep us posted

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat