Hp probook finger scan

[Kirk325]

When I turn the power on the screen goes to an  Authorization. I usually finger scanAnd all of a suddenThe finger scan does not work. I cannot remember the password. I can't get into my computer. What do I do.

[Dragon-Fur]

@Kirk325 

Welcome to the HP Community -- a Peer-to-Peer Forum for people who use HP Technology

Unfortunately, Our Community cannot help.

All Community members are prohibited from providing any information that can / will breach the device security.

Effective March 2019 >> Community Rules of Participation

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

NOTE:  Do NOT respond to anyone who sends you a Community Private Message and offers to help.  

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Microsoft Account Login

If you are using a Microsoft Account to log into the computer,

You might  be able to get help from Microsoft.

Reminder:  You can reset your Microsoft password using a different computer

General Reference / FYI (For Your Information)

Microsoft Account – Password Reset

When you can't sign in to your Microsoft account

Ask the Community:  Microsoft Community

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"