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Locked

‎08-04-2022 05:34 PM - edited ‎08-04-2022 07:32 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Laptop:  HP ENVY x360 Laptop - 13-ay0008ca

I am trying to restore my HP laptop to factory settings by following this guide, but in the middle of this process it keeps failing.

Bellow is the error details

 

[18:58:35.07][ChkError.cmd] **************************************************
[18:58:35.08][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd] has started...
[18:58:35.08][ChkError.cmd] --------------------------------------------------
[18:58:35.10][ChkError.cmd] Check SW Error...
[18:58:35.10][ChkError.cmd] --------------------------------------------------
[18:58:35.10][ChkError.cmd]
[18:58:35.11][ChkError.cmd] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...
[18:58:35.13][ChkError.cmd]
[18:58:35.13][ChkError.cmd] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[18:58:35.13][ChkError.cmd]
[18:58:35.14][ChkError.cmd] Check 2nd parameter [BBVClean]
[18:58:35.16][ChkError.cmd]
[18:58:35.16][ChkError.cmd] Error Checking items : [MEMDUMP,APPSLOG,REGDEV,TIMEOUT,WINSAT,FAILUREFLG,RMFAIL]
[18:58:35.17][ChkError.cmd] --------------------------------------------------
[18:58:35.17][ChkError.cmd] Checking : Memory Dump
[18:58:35.19][ChkError.cmd] Could not find memory dump...
[18:58:35.19][ChkError.cmd]
[18:58:35.21][ChkError.cmd] [DumpFile]
[18:58:35.21][ChkError.cmd] Result=PASSED
[18:58:35.22][ChkError.cmd] --------------------------------------------------
[18:58:35.22][ChkError.cmd] Checking : Apps' log
[18:58:35.24][ChkError.cmd]
[18:58:37.68][ChkError.cmd] [AppsLog]
[18:58:37.68][ChkError.cmd] Result=PASSED
[18:58:37.69][ChkError.cmd] --------------------------------------------------
[18:58:37.69][ChkError.cmd] Checking : Yellow-Bang
[18:58:37.71][ChkError.cmd]
[18:58:37.71][ChkError.cmd] Run [PINChkT.exe /dev /s]
[18:58:38.08][ChkError.cmd]
[18:58:38.08][ChkError.cmd] Append [REGDEVT_PASS2_BBVClean.LOG] to [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[RegistryDevicesCheck]
Result=FAILED

FAILED DEVICE #0:
Description : I2C HID Device
PNPDeviceID : ACPI\SYNA32A0\8
Code : [10]

[18:58:38.10][ChkError.cmd]
[18:58:38.10][ChkError.cmd] Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG]
[18:58:38.16][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] There was some FAILED device. Please check the file C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG.
[18:58:38.18][ChkError.cmd] There was some FAILED device...
[18:58:38.18][ChkError.cmd] or, there was not target file...
[18:58:38.19][ChkError.cmd] Result=FAILED
[18:58:38.21][ChkError.cmd]
[18:58:38.52][ChkError.cmd] --------------------------------------------------
[18:58:38.52][ChkError.cmd] Checking : Timeout in INSTALL.log
[18:58:38.54][ChkError.cmd]
[18:58:38.54][ChkError.cmd] Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log]
[18:58:38.74][ChkError.cmd] Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log]
[18:58:38.94][ChkError.cmd] There is NO timeout in install.log file.
[18:58:38.96][ChkError.cmd]
[18:58:38.96][ChkError.cmd] [TIMEOUT]
[18:58:38.96][ChkError.cmd] Result=PASSED
[18:58:38.97][ChkError.cmd] --------------------------------------------------
[18:58:38.99][ChkError.cmd] Checking : WinSAT
[18:58:38.99][ChkError.cmd]
[18:58:38.99][ChkError.cmd] [WinSAT]
[18:58:39.00][ChkError.cmd] Result=PASSED
[18:58:39.00][ChkError.cmd] --------------------------------------------------
[18:58:39.02][ChkError.cmd] Checking : FAILURE.flg
[18:58:39.11][CheckFailureFlags.cmd] **************************************************
[18:58:39.11][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has started...
[18:58:39.13][CheckFailureFlags.cmd] --------------------------------------------------
[18:58:39.13][CheckFailureFlags.cmd] Check FAILURE.flg at [PASS2_BBVClean]
[18:58:39.14][CheckFailureFlags.cmd] --------------------------------------------------
[18:58:43.41][CheckFailureFlags.cmd]
[18:58:43.41][CheckFailureFlags.cmd] No FAILURE.flg was found in C:\SwSetup folder
[18:58:43.43][CheckFailureFlags.cmd]
Volume in drive C is Windows
Volume Serial Number is 6859-CE6D

Directory of c:\system.sav

08/03/2021 01:08 AM <DIR> 2ndCap
08/04/2022 06:57 PM <DIR> bbv
08/04/2022 06:58 PM 46 ChkError.cmd.FAILURE.flg
07/16/2021 05:05 AM 7,973 CNB21WWALAT601.ini
08/02/2021 05:00 PM 17,413 CND920P3013F_DPS
08/03/2021 01:14 AM <DIR> CONFIG
08/02/2021 05:02 PM 10,373 cpqdl.ini
08/02/2021 05:02 PM 5,271 CTO.TXT
08/02/2021 05:02 PM 14 CTOHW.TXT
08/04/2022 07:34 PM <DIR> EXCLUDE
08/04/2022 07:40 PM <DIR> ExitProc
08/04/2022 07:39 PM <DIR> FactoryUpdate
08/03/2021 01:15 AM <DIR> fbi
08/04/2022 07:40 PM <DIR> Flags
08/02/2021 04:59 PM 5,462 GPR311MLABL1H201EN
08/04/2022 07:35 PM 10,075 Info.bom
08/04/2022 06:58 PM <DIR> logs
08/03/2021 12:29 AM <DIR> P2PP
06/08/1997 03:42 AM 46 REBOOT.ME
08/03/2021 12:33 AM 368 REGFLUSH.LOG
08/04/2022 06:58 PM 83 Result.ini
08/03/2021 12:27 AM <DIR> support
08/03/2021 12:32 AM 478,014 SYSINFO.LOG
08/04/2022 07:33 PM <DIR> WSDVTDC
12 File(s) 535,138 bytes
12 Dir(s) 64,889,200,640 bytes free
[18:58:43.43][CheckFailureFlags.cmd] --------------------------------------------------
[18:58:43.44][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has completed...
[18:58:43.44][CheckFailureFlags.cmd] **************************************************
[18:58:43.46][ChkError.cmd]
[18:58:43.47][ChkError.cmd] [FAILURE_FLAG]
[18:58:43.47][ChkError.cmd] Result=PASSED
[18:58:43.49][ChkError.cmd] --------------------------------------------------
[18:58:43.49][ChkError.cmd] Checking : RMFAIL.flg exists or not
[18:58:43.50][ChkError.cmd]
[18:58:43.50][ChkError.cmd] No [C:\SYSTEM.SAV\Flags\RMFAIL.flg].
[18:58:43.52][ChkError.cmd]
[18:58:43.52][ChkError.cmd] [RMFAIL]
[18:58:43.52][ChkError.cmd] Result=PASSED
[18:58:43.54][ChkError.cmd]
[18:58:43.54][ChkError.cmd] --------------------------------------------------
[18:58:43.55][ChkError.cmd] Some error detected...
[18:58:43.55][ChkError.cmd]
[18:58:43.57][ChkError.cmd] --------------------------------------------------
[18:58:43.57][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd]
[18:58:43.58][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [1] SW issue[s]...
[18:58:43.58][ChkError.cmd] --------------------------------------------------
[18:58:43.60][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[18:58:43.60][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[18:58:43.60][ChkError.cmd]
[18:58:43.61][ChkError.cmd] --------------------------------------------------
[18:58:43.61][ChkError.cmd]
[18:58:43.63][ChkError.cmd] This is for customer image...
[18:58:43.63][ChkError.cmd]
[18:58:43.64][ChkError.cmd] Trigger CTO panic...
[18:58:43.64][ChkError.cmd]
[18:58:43.66][ChkError.cmd] --------------------------------------------------
[18:58:43.66][ChkError.cmd] [ChkError.cmd] has completed...
[18:58:43.66][ChkError.cmd] **************************************************
[18:58:43.88] [PANIC.cmd] has been called at non-WinPE environment.
[18:58:43.88] [PANIC.cmd] activate BP and reboot into WinPE environment at first...
[18:58:35.07][ChkError.cmd] **************************************************
[18:58:35.08][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd] has started...
[18:58:35.08][ChkError.cmd] --------------------------------------------------
[18:58:35.10][ChkError.cmd] Check SW Error...
[18:58:35.10][ChkError.cmd] --------------------------------------------------
[18:58:35.10][ChkError.cmd]
[18:58:35.11][ChkError.cmd] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...
[18:58:35.13][ChkError.cmd]
[18:58:35.13][ChkError.cmd] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[18:58:35.13][ChkError.cmd]
[18:58:35.14][ChkError.cmd] Check 2nd parameter [BBVClean]
[18:58:35.16][ChkError.cmd]
[18:58:35.16][ChkError.cmd] Error Checking items : [MEMDUMP,APPSLOG,REGDEV,TIMEOUT,WINSAT,FAILUREFLG,RMFAIL]
[18:58:35.17][ChkError.cmd] --------------------------------------------------
[18:58:35.17][ChkError.cmd] Checking : Memory Dump
[18:58:35.19][ChkError.cmd] Could not find memory dump...
[18:58:35.19][ChkError.cmd]
[18:58:35.21][ChkError.cmd] [DumpFile]
[18:58:35.21][ChkError.cmd] Result=PASSED
[18:58:35.22][ChkError.cmd] --------------------------------------------------
[18:58:35.22][ChkError.cmd] Checking : Apps' log
[18:58:35.24][ChkError.cmd]
[18:58:37.68][ChkError.cmd] [AppsLog]
[18:58:37.68][ChkError.cmd] Result=PASSED
[18:58:37.69][ChkError.cmd] --------------------------------------------------
[18:58:37.69][ChkError.cmd] Checking : Yellow-Bang
[18:58:37.71][ChkError.cmd]
[18:58:37.71][ChkError.cmd] Run [PINChkT.exe /dev /s]
[18:58:38.08][ChkError.cmd]
[18:58:38.08][ChkError.cmd] Append [REGDEVT_PASS2_BBVClean.LOG] to [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[RegistryDevicesCheck]
Result=FAILED

FAILED DEVICE #0:
Description : I2C HID Device
PNPDeviceID : ACPI\SYNA32A0\8
Code : [10]

[18:58:38.10][ChkError.cmd]
[18:58:38.10][ChkError.cmd] Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG]
[18:58:38.16][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] There was some FAILED device. Please check the file C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG.
[18:58:38.18][ChkError.cmd] There was some FAILED device...
[18:58:38.18][ChkError.cmd] or, there was not target file...
[18:58:38.19][ChkError.cmd] Result=FAILED
[18:58:38.21][ChkError.cmd]
[18:58:38.52][ChkError.cmd] --------------------------------------------------
[18:58:38.52][ChkError.cmd] Checking : Timeout in INSTALL.log
[18:58:38.54][ChkError.cmd]
[18:58:38.54][ChkError.cmd] Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log]
[18:58:38.74][ChkError.cmd] Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log]
[18:58:38.94][ChkError.cmd] There is NO timeout in install.log file.
[18:58:38.96][ChkError.cmd]
[18:58:38.96][ChkError.cmd] [TIMEOUT]
[18:58:38.96][ChkError.cmd] Result=PASSED
[18:58:38.97][ChkError.cmd] --------------------------------------------------
[18:58:38.99][ChkError.cmd] Checking : WinSAT
[18:58:38.99][ChkError.cmd]
[18:58:38.99][ChkError.cmd] [WinSAT]
[18:58:39.00][ChkError.cmd] Result=PASSED
[18:58:39.00][ChkError.cmd] --------------------------------------------------
[18:58:39.02][ChkError.cmd] Checking : FAILURE.flg
[18:58:39.11][CheckFailureFlags.cmd] **************************************************
[18:58:39.11][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has started...
[18:58:39.13][CheckFailureFlags.cmd] --------------------------------------------------
[18:58:39.13][CheckFailureFlags.cmd] Check FAILURE.flg at [PASS2_BBVClean]
[18:58:39.14][CheckFailureFlags.cmd] --------------------------------------------------
[18:58:43.41][CheckFailureFlags.cmd]
[18:58:43.41][CheckFailureFlags.cmd] No FAILURE.flg was found in C:\SwSetup folder
[18:58:43.43][CheckFailureFlags.cmd]
Volume in drive C is Windows
Volume Serial Number is 6859-CE6D

Directory of c:\system.sav

08/03/2021 01:08 AM <DIR> 2ndCap
08/04/2022 06:57 PM <DIR> bbv
08/04/2022 06:58 PM 46 ChkError.cmd.FAILURE.flg
07/16/2021 05:05 AM 7,973 CNB21WWALAT601.ini
08/02/2021 05:00 PM 17,413 CND920P3013F_DPS
08/03/2021 01:14 AM <DIR> CONFIG
08/02/2021 05:02 PM 10,373 cpqdl.ini
08/02/2021 05:02 PM 5,271 CTO.TXT
08/02/2021 05:02 PM 14 CTOHW.TXT
08/04/2022 07:34 PM <DIR> EXCLUDE
08/04/2022 07:40 PM <DIR> ExitProc
08/04/2022 07:39 PM <DIR> FactoryUpdate
08/03/2021 01:15 AM <DIR> fbi
08/04/2022 07:40 PM <DIR> Flags
08/02/2021 04:59 PM 5,462 GPR311MLABL1H201EN
08/04/2022 07:35 PM 10,075 Info.bom
08/04/2022 06:58 PM <DIR> logs
08/03/2021 12:29 AM <DIR> P2PP
06/08/1997 03:42 AM 46 REBOOT.ME
08/03/2021 12:33 AM 368 REGFLUSH.LOG
08/04/2022 06:58 PM 83 Result.ini
08/03/2021 12:27 AM <DIR> support
08/03/2021 12:32 AM 478,014 SYSINFO.LOG
08/04/2022 07:33 PM <DIR> WSDVTDC
12 File(s) 535,138 bytes
12 Dir(s) 64,889,200,640 bytes free
[18:58:43.43][CheckFailureFlags.cmd] --------------------------------------------------
[18:58:43.44][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has completed...
[18:58:43.44][CheckFailureFlags.cmd] **************************************************
[18:58:43.46][ChkError.cmd]
[18:58:43.47][ChkError.cmd] [FAILURE_FLAG]
[18:58:43.47][ChkError.cmd] Result=PASSED
[18:58:43.49][ChkError.cmd] --------------------------------------------------
[18:58:43.49][ChkError.cmd] Checking : RMFAIL.flg exists or not
[18:58:43.50][ChkError.cmd]
[18:58:43.50][ChkError.cmd] No [C:\SYSTEM.SAV\Flags\RMFAIL.flg].
[18:58:43.52][ChkError.cmd]
[18:58:43.52][ChkError.cmd] [RMFAIL]
[18:58:43.52][ChkError.cmd] Result=PASSED
[18:58:43.54][ChkError.cmd]
[18:58:43.54][ChkError.cmd] --------------------------------------------------
[18:58:43.55][ChkError.cmd] Some error detected...
[18:58:43.55][ChkError.cmd]
[18:58:43.57][ChkError.cmd] --------------------------------------------------
[18:58:43.57][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd]
[18:58:43.58][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [1] SW issue[s]...
[18:58:43.58][ChkError.cmd] --------------------------------------------------
[18:58:43.60][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[18:58:43.60][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[18:58:43.60][ChkError.cmd]
[18:58:43.61][ChkError.cmd] --------------------------------------------------
[18:58:43.61][ChkError.cmd]
[18:58:43.63][ChkError.cmd] This is for customer image...
[18:58:43.63][ChkError.cmd]
[18:58:43.64][ChkError.cmd] Trigger CTO panic...
[18:58:43.64][ChkError.cmd]
[18:58:43.66][ChkError.cmd] --------------------------------------------------
[18:58:43.66][ChkError.cmd] [ChkError.cmd] has completed...
[18:58:43.66][ChkError.cmd] **************************************************
[18:58:43.96][InactiveSP.cmd] **************************************************
[18:58:43.97][InactiveSP.cmd] [InactiveSP.cmd] has started...
[18:58:43.97][InactiveSP.cmd] --------------------------------------------------
[18:58:43.99][InactiveSP.cmd] Inactive System Parition...
[18:58:43.99][InactiveSP.cmd] --------------------------------------------------
[18:58:44.00][InactiveSP.cmd]
[18:58:44.00][InactiveSP.cmd] Create ["C:\system.sav\InactiveSP.cmd.FAILURE.flg"]...
[18:58:44.02][InactiveSP.cmd]
[18:58:44.02][InactiveSP.cmd] Inactive ESP...
[18:58:44.02][InactiveSP.cmd]
[18:58:44.05][DrvLtr2ESP.cmd] **************************************************
[18:58:44.05][DrvLtr2ESP.cmd] [C:\System.Sav\ExitProc\DrvLtr2ESP.cmd] has started...
[18:58:44.07][DrvLtr2ESP.cmd] --------------------------------------------------
[18:58:44.07][DrvLtr2ESP.cmd] Create ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file...
[18:58:44.08][DrvLtr2ESP.cmd]
[18:58:44.08][DrvLtr2ESP.cmd]
[18:58:44.10][DrvLtr2ESP.cmd] Detect ESP partition index...
[18:58:44.10][DrvLtr2ESP.cmd]
[18:58:44.21][DrvLtr2ESP.cmd] ESP partition index = [1]
[18:58:44.21][DrvLtr2ESP.cmd] ESP drive letter = [NONE]
[18:58:44.22][DrvLtr2ESP.cmd]
[18:58:44.22][DrvLtr2ESP.cmd] Assign drive letter to ESP...
[18:58:44.24][DrvLtr2ESP.cmd]
[18:58:45.69][DrvLtr2ESP.cmd] Succeed in assigning drive letter to ESP
[18:58:45.71][DrvLtr2ESP.cmd] Delete ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file since no errors detected...
[18:58:45.71][DrvLtr2ESP.cmd] --------------------------------------------------
[18:58:45.72][DrvLtr2ESP.cmd] [DrvLtr2ESP.cmd] has completed...
[18:58:45.72][DrvLtr2ESP.cmd] **************************************************
[18:58:45.89][InactiveSP.cmd] Found ESP [S:]...
[18:58:45.91][InactiveSP.cmd] going to rename .efi files to disable ESP...
[18:58:45.91][InactiveSP.cmd] Inactive ESP successfully.
[18:58:45.93][InactiveSP.cmd]
[18:58:45.93][InactiveSP.cmd] Active BP...
[18:58:45.94][InactiveSP.cmd]
[18:58:45.97][InactiveSP.cmd] BP drive letter = [D:]
[18:58:45.99][InactiveSP.cmd] Active BP successfully.
[18:58:45.99][InactiveSP.cmd]
[18:58:46.00][InactiveSP.cmd] Delete ["C:\system.sav\InactiveSP.cmd.FAILURE.flg"] file since no errors detected...
[18:58:46.00][InactiveSP.cmd] --------------------------------------------------
[18:58:46.02][InactiveSP.cmd] [InactiveSP.cmd] has completed...
[18:58:46.02][InactiveSP.cmd] **************************************************
[18:58:46.18] [PANIC.cmd] going to reboot Windows...

 

 

 

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