Hp recovery manager crash

[gily2k]

Hi, with my HP X360 Spectre i'm not able to create the recovery media since every time i start the process i get the error message that HP Recovery has stopped working. the software recovery version is 1.1510.3.0

Is there a solution for this crash or an updated version of the software?

[WAWood]

gily2k

Hello;

Allow me to welcome you to the HP forums!

I read your post about the HP Recovery Manager crashing and wanted to help -- but need more information.

Did your PC come with Win10 already preinstalled?

OR ... did you Upgrade it to Win10, and if so, what was the prior OS version?

We can proceed once you provide the information.

Thanks

[gily2k]

yes, your're rigth. My laptop cames with Windows8.1 installed, but i upgraded almost immediately to windows 10. I never tried to create the recovery set previoulsy with windows 8.1.

[gily2k]

hi, any news. Is out ther somebody that can support me?

thanks

[WAWood · Accepted solution]

gily2k

Sorry, but you can not do what you want to do.

To create HP Recovery Media, you need to have the Recovery partition intact and it needs to contain the compressed image of the OS.

When you did the Win10 Upgrade, it corrupted the HP Recovery information so that now, it will not work.

If you want recovery media now, you will have to use a third-party utility known as Macrium Reflect.

Macrium Reflect (MR) provides a FREE version that can be used to image and restore partitions or entire drives: http://www.macrium.com/reflectfree.aspx

What I recommend is the following:
1) Download and install Macrium Reflect (MR)
2) Run MR and choose the option: "Create an image of the partition(s) required to backup and restore Windows" to write a full backup to an external drive or USB stick
3) Use the option to create a boot USB stick or CD

My experience is that MR, when using the High Compression option, typically can compress the saved image file to about 50% of the USED space in the OS partition.  This means if you have an 80GB OS partition, and 40GB is used, MR only needs about 20GB to store the image file.

I use this all the time and it typically takes less than 10 minutes to do the image backup and about the same time or less to do a restore.  

Plus, MR has the option to Add a Recovery Boot Menu entry.  This allows you then to boot into WinRE, and you can then use that to do a restore -- when you can't boot into Windows!

NOW, you have the means to restore a full working system from the external drive or USB stick in only a few minutes.

Good Luck

[gily2k]

tanks for the reply. I'm proceding as suggested by you. Anyway in my opinion it is not good that for a pc sold to be ready for windows 10 upgrade is not foreseen the chance to create the resque disk after the updgrade, also considering that the original software is not available as media support in the purchased package but just as optional. Consider that i did the upgrade to windows 10 the same day of the purchase....