Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-11-2021 11:18 PM

HP Recommended
Product: HP15CC129TX
Operating System: Microsoft Windows 10 (64-bit)

IMG_20211212_114757.jpg

 

Category:
3 REPLIES 3

‎12-12-2021 08:16 AM

HP Recommended

Hi:

 

See if you can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility.   You will need to have access to another Windows PC running W7 64 bit or newer and a 32 GB USB flash drive to make the recovery media.

 

Download Windows 10 (microsoft.com)

 

If that doesn't work either, you always have the option of using the media creation tool to clean install W10.

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP Pavilion - 15-cc129tx Software and Driver Downloads | HP® Customer Support

Was this reply helpful? Yes No

‎12-12-2021 10:59 AM

HP Recommended

But OEM key I don't know 

This is free windows 

Was this reply helpful? Yes No

‎12-12-2021 11:03 AM

HP Recommended

The W10 OEM key is in your notebook's BIOS.

 

You don't need it or even need to know what the key is in order to reinstall W10 with either the cloud recovery tool media or the Microsoft W10 media creation tool.

 

W10 Single Language will be the OS automatically installed and activated.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.