Hp software installation loop

[Shann53]

Did a system recovery for hp 25 1272wm stuck on windows couldnt complete installation restart screen , now it's stuck on software installing screen than will go to administer welcome than administrator restarting to the software screen it did once go to screen with apps and search bar but had loading circle can't remember what it said but than went to software install screen , I don't want to try something else because nothing has worked forever than finally i think f12 finally worked . Can someone please help me , I was given this pc but my friend doesn't remember why pc doesn't work I love researching and fixing electronics but am frustrated plus I have 2 more to fix to sell. 

[A_Gayathri]

Hi @Shann53,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP computer is stuck in a loop during the Windows installation process after a system recovery. This can happen due to various reasons, such as corrupted system files, faulty hardware, or incomplete recovery processes.

Here are some steps you can try to troubleshoot and resolve the issue:

• Perform a Hard Reset: Sometimes, performing a hard reset can resolve issues related to software loops. To do this, turn off your computer, disconnect all peripherals and external devices, and then remove the battery (if it's removable). Press and hold the power button for about 15 seconds to drain any residual power. Then, reinsert the battery (if applicable) and power on your computer.
• Boot into Safe Mode: Try booting your computer into Safe Mode. Safe Mode loads only essential drivers and system files, which can help you diagnose and fix problems. To boot into Safe Mode, restart your computer and continuously press the F8 key until you see the Advanced Boot Options menu. From there, select "Safe Mode" and see if your computer boots successfully.
• Perform System Restore: If you have any system restore points created before the issue started, you can try restoring your system to a previous state. Boot into the WinRE, choose the System Restore option, and follow the on-screen instructions to select a restore point.
• Reinstall Windows: If none of the above steps work, you may need to reinstall Windows from scratch. You can use installation media (such as a USB drive or DVD) to reinstall Windows. Make sure to back up your important files before proceeding with the reinstall.

Refer to this document:

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Gaya1239

HP Support

[Shann53]

Ty for this info, I've tried all sorts of different stuff but I did finally fix laptop I'm not sure how because I was working on 3 different laptops but yes finally. 

[A_Gayathri]

HI @Shann53 ,

Thank you for your reply! That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!

Gaya1239 

HP Support