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HP Recommended
Hp spectre x360 15
Microsoft Windows 10 (64-bit)

Laptop will not start. The hp appears then says there's an error on startup, gives the options to restart or advanced. Restart yields same result. Advanced tried to reset keeping my files, added recovery key, followed steps. It kept shutting off got the same message again on start up.

3 REPLIES 3
HP Recommended

Also tried pushing the esc key running system extensive test. Battery check primary calibration required others are pass. Last week I followed instructions to change  bios battery care function in f10 to 80%. Everything worked fine and I stopped getting that annoying pop-up screen on login. A screen does pop-up but never stays on long enough to see what it is. Screen in completely black. Then computer goes into the restart loop. Also did windows update last week.

HP Recommended

By the way the battery is extremely hot.

HP Recommended

Message is preparing for automatic repair. Your pc did not start correctly restart or advanced are the choices. Neither solution works. It continues the same loop.

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