Hp spectre x360 won’t charge

[SushmaA]

With this laptop, it happened before.. the laptop would not charge. HP support helped me out last time; I sent it to them, they fixed it and sent it back- not any problem from my end. Not sure if it’s the same problem as before, but again the laptop just would not charge. I can’t run any diagnostics as the laptop is out of charge. Please help me out. Thanks. 

[The_Fossette]

@SushmaA

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• What is the product number your computer?
• Do you have an alternate charger to check?
• Do you see any light beside the charging port when you connect the charger?
• Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[SushmaA]

Hello,

Thanks for responding.

•  product model number: 13-4116dx
• I tested using an alternate charger as well, the laptop still wouldn’t charge.
• Initially, when I tried to charge, I saw a red light beside the charging port. I left it to charge For a few hours. When I tried to turn the laptop on, white led blinks three times, but the laptop wouldn’t turn On.
• I got a new charger and tried the troubleshooting steps from other similar posts, but nothing worked. Please help me out.

Thanks in advance,

Sushma

[The_Fossette]

@SushmaA

I recommend you contact support as it looks like a hardware issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!

[SushmaA]

The same issue happened an year ago, With the same laptop. It was supposedly a design issue with this model. The support got me in touch with escalations team, where they helped me send in my laptop and fixed the issue. Too bad the issue seems to be repeating.
Could you help me get in touch with or redirect my issue to the Escalations Team. Thanks in advance.

Sushma A

[KrazyToad]

@SushmaA

I will escalate your case to HP's Regional Escalation Team

Please check your Inbox for more information

Thank you

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